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Head of Global Account Management

New York, US

Our Story:

Content is king, as they say, but not all content (or job descriptions) are equally appealing to today’s digitally-savvy, time-strapped audiences. For more than a decade, EX.CO has been helping publishers and brands engage their audiences with the most relevant digital experiences that drive measurable results. If you’ve taken a poll, trivia, survey or engaged with any dynamic video content in the past 10 years, chances are you’ve already experienced our industry-leading technology. What you likely haven’t seen is the unparalleled wealth of unique audience insights we can then provide our partners on the backend. With a growing roster of premium, global clients (think CBS, Netflix, Macy’s, Lego, ESPN, HuffPost, VICE) and backing from great investors like Disney and Saban Ventures, we’re primed to expand our team with more exceptional talent. 

Are you an innovative & creative self-starter who is amazing to work with? If yes, this job could be for you.  


Your Story:

EX.CO is looking for a Head of Global Account Management to lead a global team responsible for managing our Publisher business. Based in NY and reporting to the Publisher GM, this position offers a unique opportunity for an experienced Account Management professional to lead a growing global team with members located in the US, UK and Tel Aviv. 

Responsibilities:

● Lead the team responsible for day-to-day management and communication with all publisher partners (teams and partners located in the US, UK and TLV).

● Build and operationalize a structure meant to provide 360 Publisher support to both Publisher Editorial and Business Teams.

● Work in tandem with the Business Development and Content teams to implement a process to launch and train new publisher partnerships on all available EX.CO tools.

● Liaise with AdOps to analyze partner performance and identify optimizations both at scale and at an individual partner level.

● Consult regularly with partners to understand their current needs with the goal of growing and solving pain points.

● Work alongside the product team on feature requests, product enhancements, content formats and reporting requests from publishers.

● Help the team troubleshoot and resolve technical and reporting issues, escalating to Tech, Content, Data or AdOps teams when needed.

● Ensure all payments are made on-time and any issues are resolved with the Finance team.

● Contribute to special projects of strategic importance at the direction of management

 

Requirements:

●  5+years of account management experience, preferably in programmatic advertising or ad tech, including two years as a direct manager.

● Fundamental understanding of the programmatic ecosystem, publisher landscape and the online advertising industry.

● Ability to take ownership, proactively solve problems and be flexible to react to changing priorities.

● Proven track record of building, retaining and scaling processes within a globally growing business.

● Analytical data skills.

● Ability to multitask and meet deadlines.

● Self-starter that desires to be a key contributor and strong team leader.

● Excellent communication and organization skills.

● Proficient with MS Office, especially Excel. 

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