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Senior Technical Customer Success

Tel Aviv, Israel

Our story

EX.CO is the world’s leading content experience platform powering billions of personalized interactions around the web. Founded in 2012, EX.CO reimagines how brands, publishers, and small and medium-sized businesses engage with their audiences across their digital properties to drive meaningful growth. EX.CO’s always-on, codeless, dynamic experiences are trusted by clients such as ALEX AND ANI, Audi, CBSi, Hearst, MLB, Nasdaq, Refinery29, Sky News, ViacomCBS, VICE, and Ziff Davis. 

Headquartered in New York City with employees located around the world, EX.CO is backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures.

 

Your Story

  • Provide ongoing performance feedback.
  • Communicate with international partners (publishers) on a daily basis on their goals and needs.
  • Manage key publishers for growth and success.
  • Ensure that technical and business-related issues are handled quickly and appropriately.
  • Manage, prioritize, and oversee his daily tasks of the team.
  • Consolidating reports - collect & gather data from different reporting systems to ensure partners KPI achievements.
  • Work with our demand (advertisers) providers to maximize revenue.
  • Perform daily optimization on ad campaigns and Video units.
  • Analyze ROI based on deliverables and performances.
  • Work closely with our global Sales, Account Management teams, Product and R&D.

 

 It will be awesome if you have:

  • 2+ years of experience in an online company as an customer success manager / account manager / ad-ops.
  • Understanding of the online advertising infrastructure, and specifically the publishers’ end.
  • Experience working with Tableau and Monday.
  • Analytical, resourceful and tech-oriented with an ability to actively drive problems to resolution.
  • Customer-focused mindset, with a passion for using data and analytics to drive business results.
  • Impeccable organizational and time management skills, proactiveness, multitasking and prioritization capabilities.
  • Excellent verbal and written communication skills in English and Hebrew.
  • Excel proficiency.

 

It will be SUPER awesome if you have:

  • Experience with technical and business audiences.
  • Good familiarity with Google Analytics, CSS, HTML, JS.
  • Previous experience with SaaS or B2B products.

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