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Customer Success Manager

Tel Aviv, Israel

Our Story:

EX.CO is the leading platform for website experiences. For nearly a decade, we’ve been powering billions of meaningful interactions between companies and their audiences on their digital properties. We’re on a mission to make the website experience content-first and people-first, and drive outstanding results that help businesses grow.

Backed by Disney, and with an expanding roster of premium, global clients (think CBS, Netflix, Hearst, Lego, ESPN, HuffPost, VICE and more), we’re primed to scale up our team with more exceptional talent. Are you an innovative & creative self-starter who is amazing to work with? If yes, this job could be for you.

 

Your Story:

We are looking for a talented Customer Success Manager to join our Operations team- Israeli office

You will own and lead SaaS accounts within the video advertising technology industry, aiming to increase current activity and provide technical support.

The environment is teamwork-oriented, where each team member initiates and leads projects independently. You must be proactive with a growth mindset, analytical, independent and a quick learner.

Your challenge will be to manage Customer requirements according to internal capabilities while thriving to increase profits for all ends involved. 


As part of this role, you will:

  • Manage local and international customers, while maintaining a close relationship with them through various communication channels on a daily/weekly basis.
  • Focus on acquiring new video partners, managing & scaling existing relationships.
  • Ensure that technical and business-related issues are handled quickly and appropriately.
  • Ongoing account status and progress management.
  • Responsible for ongoing performance analysis, optimization, and payments handling.
  • Support clients, prioritizing open issues and tasks.
  • Work closely with Product, R&D and Sales departments 

 

And it will be awesome if you have:

  • 2+ years of experience in Video Advertising Account Management.
  • Previous experience with SaaS or B2B products - a plus.
  • Understanding of the online advertising industry.
  • Excellent interpersonal skills and positive attitude.
  • Multitasking and prioritization capabilities.
  • Ability to actively drive problems to resolution.
  • Excellent team player, self-motivated, proactive, energetic and fast learner.
  • Analytical, resourceful and tech-oriented.
  • Fluent English - verbal and written.

Apply for this role