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Customer Success Manager

New York, US

Our Story:

EX.CO is the world’s leading content experience platform powering billions of personalized interactions around the web. Founded in 2012, EX.CO reimagines how brands, publishers, and small and medium-sized businesses engage with their audiences across their digital properties to drive meaningful growth. EX.CO’s always-on, codeless, dynamic experiences are trusted by clients such as ALEX AND ANI, Audi, CBSi, Hearst, MLB, Nasdaq, Refinery29, Sky News, ViacomCBS, VICE, and Ziff Davis. 

Headquartered in New York City with employees located around the world, EX.CO is backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures.

 

 Your Story:

  • Work with the Business Development team to onboard and launch new publisher partnerships and maintain communication with them.
  • Consolidating reports - collect & gather data from different reporting systems to ensure partners KPI achievements.
  • Work with our demand (Advertisers) providers to maximize revenue.
  • Perform daily optimization on ad campaigns
  • Keep track of each advertiser's setup with EX.CO, and manage setup nuances on the ad serving platform.
  • Analyze ROI based on deliverables and performances.
  • Work closely with our Global Sales, Product and Tech on all technical aspects that are customer-related.
  • Consult regularly with partners to understand their current needs with the goal of growing the partnership and solving their pain points
  • Work alongside the product team on feature requests, product enhancements and reporting requests from publishers
  • Troubleshoot and resolve technical and reporting issues, escalating to Tech, and Data teams when needed
  • Monitor each partners revenue and performance closely, and communicate changes to key stakeholders
  • Ensure all payments are made on time and any issues are resolved with the Finance team
  • Conduct regularly scheduled meetings (monthly, quarterly) with publishers to review performance and reinforce partnership value
  • Contribute to special projects of strategic importance at the direction of management

 

 Responsibilities:

  • You will support our brands and publishers, engage with them, and keep track of and monitor them on a daily basis.
  • Manage on a daily basis close relationships with our enterprise customers.
  • Build and deliver strategy, while meeting the company's KPI.
  • Work collaboratively with cross-functional teams: Product, R&D, Marketing and more.
  • Identify, qualify, negotiate and close new and existing business opportunities.
  • Demonstrate the EX.CO platform to potential customers using a ‘consultative selling’ approach and demonstrating the value.

 

It will be awesome if you have:

  • Excel proficiency- a MUST.
  • At least 2 years of experience in an online company as an Account Manager / Ad-Ops 
  • Fundamental understanding of the programmatic ecosystem, publisher landscape and the online advertising industry.
  • Experience from a company in ad tech platforms, and digital marketing – a plus. Familiarity with PMPs, SSPs, and the Programmatic Landscape.
  • Ability to take ownership, proactively solve problems and be flexible to react to changing priorities. This is a must.  
  • Proven track record of building, retaining and scaling out client relationships.
  • Lead partners meetings to evangelize new products and receive direct feedback on positioning, features and perceived value
  • Ability to multitask and meet deadlines.
  • Self-starter that desires to be a key contributor and strong team leader..
  • Excellent communication and organization skills. 
  • Proficient with MS Office, especially Excel.
  • Proactive attitude with excellent data analytical skills.
  • Strong communication skills, notably being able to explain value propositions to identified key decision-makers.

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