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Support Engineer

Tel Aviv, Israel

Our Story:

EX.CO is the world’s leading content experience platform powering billions of personalized interactions around the web. Founded in 2012, EX.CO reimagines how brands, publishers, and small and medium-sized businesses engage with their audiences across their digital properties to drive meaningful growth. EX.CO’s always-on, codeless, dynamic experiences are trusted by clients such as ALEX AND ANI, Audi, CBSi, Hearst, MLB, Nasdaq, Refinery29, Sky News, ViacomCBS, VICE, and Ziff Davis. 

Headquartered in New York City with employees located around the world, EX.CO is backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures. 

Your Story:

EX.CO is looking for an experienced Support Engineer who will lead and provide resolutions for technical and product issues while communicating and building trust and relationships with our customers. You will form a close partnership with our Product Management and R&D teams, and will actively contribute to the ongoing success of our products.


Long story short, you will:

  • Your day-to-day job will be to be the bridge between the customer and the R&D team with the ability to debug, troubleshoot and find the appropriate solution for the customer.
  • Serve as the first responder and the primary point of contact for all tickets.
  • Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools.
  • Establish, manage and lead support know-how, issue resolution capabilities and customer problem-solving.
  • Provide technical know-how and best practices to ensure proper implementation of EX.CO solutions.
  • Collaborate closely with the relevant R&D team, Partner Success, and operations departments to respond to customer escalations.
  • Track, follow and improve SLA & KPIs to measure team success.


Requirements: 

  • 3+ year of experience with HTML, CSS, and JavaScript.
  • Proven track record working with REST APIs.
  • Proven experience using SQL at an intermediate level.
  • A multitasker, hands-on problem-solver and process-oriented.
  • Strong time management capabilities, and ability to prioritize, and manage a queue of tickets.
  • Have a can-do attitude, great communication skills, and a creative mind to solve problems.
  • Fast learner and passionate about adopting new technologies.
  • Excellent communication (written and verbal) and interpersonal skills - English.
  • Customer-oriented with customer-facing experience.

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