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Senior Director of Customer Success Product

New York, US

Our Story:

We’re EX.CO, the world’s leading self-serve video technology platform. We empower publishers to own their video strategy for maximum yield by providing easy-to-use, AI-based solutions for ad serving, monetization, content automation, interactive experiences, and contextual targeting. 

Our one-stop-shop platform is trusted by some of the largest publishers globally including CBSi, Hearst, MLB, Nasdaq, Refinery29, Sky News, Time, ViacomCBS, VICE, and Ziff Davis. 

Founded in 2012 with employees located around the world, EX.CO is backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures. For more information, visit EX.CO.

Your story:

  • Leading the Customer Success Team and developing the vision, goals, objectives, delivery and priorities for the department
  • Play a key role in a high-paced cross-functional team, liaising with executives and other leaders in the company in an inspiring manner with Product, engineering, and sales teams to help improve the self-service experience in light of company goals
  • You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' environments operationally healthy
  • Close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value.
  • Use data to help communicate the value of different strategies. What tasks that needs to be prioritized and performed during the day, assist in more difficult support matters
  • Keep track of each customer's setup with EX.CO, manage nuances on the ad serving platform.
  • Monitor customer base performance closely, and communicate changes to key stakeholders.

  And will be awesome if you have:

  • Productizion of the life Cycle.
  • lead account product strategy to enable customers to fully liver EX.OO product sweet.
  • Serve as an in market product professional and bring out product methodology.
  • At least 5 years of proven track record in an online company as a Customer Success Manager / Product Manager / Growth / Ad Operations
  • 3+ years in a leadership position as Technical Customer Success / Product / Delivery
  • Deep experience in video technology and monetization platforms – a must. 
  • Deep experience in publisher.
  • Deep familiarity with the Programmatic Landscape, SSPs, and OVPs.
  • Proven track record of building, retaining and scaling out client relationships.
  • Proactive ‘can-do’ attitude with excellent data analytical skills - a must.
  • Able to develop trusting relationships with customers, understanding their business needs and technical challenges
  • Exceptional customer-facing experience with the ability to clearly articulate and navigate to small and large audiences, at all seniority levels
  • Excellent and diligent project management skills in a fast-paced environment.

The pay range for this position in New York is $150,000 – $210,000

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