Technical Customer Success Manager

Your Story

• Communicate with American and international partners (publishers) on a daily basis regarding their technical concerns and performance requirements.
• End-to-end ownership of customer onboarding process, including initial troubleshooting, identification of root cause, quick issue’s resolution, and communication.
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously. 
• Work closely with our Global Sales, Product and Tech on all technical aspects that are customer-related.
• Conduct regularly scheduled meetings (monthly, quarterly) with publishers to review performance and reinforce partnership value.
• Troubleshoot and resolve technical and reporting issues, escalating to Tech, and Data teams when needed
• Creating materials, training, and collaborating with R&D and customer-facing teams.
• Proactive data-driven approach - spot recurring issues within our product and find the long-term solution that will address them, troubleshooter nature.. 
• Monitor each partners revenue and performance closely, and communicate changes to key stakeholders
• Keep track of each Publisher's setup with EX.CO, and manage player setup and ad serving nuances.
• Ability to learn new technologies quickly

Our story

At the heart of every digital revolution, there's a story. Ours began in 2012, with a vision of creating a publisher video platform that offers all the necessary tools, innovation, and knowledge publishers need to fully optimize their websites with video. 

Through machine-learning and AI technology, EX.CO empowers publishers to own their video content and monetization strategies to maximize revenue. Our platform offers global publishers unparalleled access to best-in-class ad serving, monetization, content automation, and video recommendation. 

Trusted by some of the leading publishers globally including The Arena Group, CBSi, Hearst, Nasdaq, VICE, and more, EX.CO’s platform helps publishers boost audience engagement and increase revenue. Our success is a direct result of our dedicated team located around the world and visionary backers including The Walt Disney Company, Saban Ventures, Viola Group, 83North, and Firstime Ventures.

At EX.CO's core is a passion for reimagining the video space and an unyielding commitment to those who rely on us. And now, we're looking for remarkable talent like you to join the next chapter of our story. 🌟

  It will be awesome if you have:

• 2+ years of professional experience in the ad-tech industry in customer-facing and Technical roles - must
• Understanding of the online advertising infrastructure, and specifically the publishers’ end.
• Analytical, resourceful and tech-oriented with an ability to actively drive problems to resolution.
• Client-focused mindset, with a passion for using data and analytics to drive business results.
• Impeccable organizational and time management skills, proactiveness, multitasking and prioritization capabilities.
• Ability to take ownership, proactively solve problems and be flexible to react to changing priorities.
• Excellent time management, project management, prioritization, and sense of ownership skills
• Autodidact, highly motivated, can-do approach, attention to detail, collaboration, and excellent interpersonal skills.
• Excellent verbal and written communication skills in English and Hebrew.

It will be SUPER awesome if you have:

• Experience using tools such as Tableau and CRM tools (Freshdesk, Salesforce) - advantage
• Excel proficiency, Experience with data.
• Good Familiarity with SSPs, familiarity with PMPs, SSPs, and the Programmatic Landscape.

The pay range for this position in New York is $75,000 – $85,000